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Airport operations. New Coronavirus COVID-19 Update

The safety of our passengers has always been a priority. In line with the provisions of the competent authorities, we have put in place a series of measures to ensure that transit at the airport is smooth, pleasant and safe.

A few simple rules to follow will help us make you travel safely

  • Prepare the travel documentation and complete the self-certification for the cases provided.
  • Cover your nose and mouth inside the airport and on board the aircraft, using at least the surgical mask. Pursuant to the D.P.C.M. of 7/8/2020, all types of protective devices of a higher category than the surgical mask (eg: FFP2, FFP3) can be admitted in airports and on board aircraft.
  • Remember to change the mask after 4 hours of use (unless otherwise indicated by the manufacturer) or if it is damaged, and to bring enough with you for the duration of the trip. we recommend you to wear a new mask before boarding.
  • All arriving and departing passengers are subjected to body temperature control by means of a thermoscanner.
  • Access to the Terminal is allowed only to those with a body temperature lower than or equal to 37.5 °.
  • Keep a distance of at least 1 meter from other passengers and from airport operators respecting the signs.
  • If you are leaving, show up at the airport at least 2 hours in advance of the flight departure time, in order to allow the completion of all the airport practices that have become necessary following the provisions for emergency management COVID-19.
  • If you are arriving, after collecting your baggage leave the terminal as soon as possible to minimize the possibility of transmission.
  • We inform passengers incoming with DIRECT FLIGHTS from Amsterdam, Ibiza, London and Paris that it is mandatory to carry out the anti Covid-19 test upon their return to Italy.
    Please note that it is mandatory to contact your local health company of reference, presenting a test with negative result carried out by means of a swab in the 72 hours prior to entering Italy or to undergo the swab within 48 hours after arrival in Italy.

 

If you need to buy new masks before leaving, there are several points of sale you can contact at the airport:

 

  • Pharmacy on the Arrivals Level
  • Information desk at the Departures Level, check-in area
  • Relay at the Departures Level, boarding area
  • WHSmith, on the Departures Level, boarding area
  • Vending machines located in the Terminal

Airport signage

In the areas open to the public and inside shops, restaurants and bars, information posters have been posted containing the prevention, protection and hygiene measures that everyone must follow in order to reduce contagion and protect everyone's health.

In order to ensure that all passengers in the queue are kept at a distance of at least 1 meter, signs have been placed on the ground indicating the interpersonal distances to be respected.

Information stickers have also been affixed to the seats intended for passengers in order to inhibit the use of one seats every two.

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Respect hygiene rules

  • Avoid touching your face, nose, eyes and mouth.
  • Wash your hands with soap and water or using the sanitizer solution dispensers at the airport.
  • Cover your mouth and nose when you sneeze or cough even if you wear the mask.
  • Restrict direct contact to any surface of the airport and aircraft.

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In addition, the Airline may:
 

  • request, upon check-in, to complete a self-certification (we suggest you consult the airline's website).
  • allow passengers to carry on board only luggage of a size that can be placed under the seat in front of the assigned seat.

 

For further information and suggestions on personal protection measures, please consult the website of the Ministry of Health.

For information on traveling abroad, we recommend consulting the website viaggiaresicuri.it.

For Italian citizens returning from abroad and foreign citizens in Italy, consult the website of the Ministry of Foreign Affairs and International Cooperation.

 

Public utility number

The public utility number 1500 was activated to answer citizens' questions about the new Coronavirus.

The citizen response service is active 24 hours a day, every day.