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Passenger's Bill of Rights

A guide to passenger rights when travelling by air

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The Italian Civil Aviation Authority (ENAC) is committed to the protection of passengers' rights and to mantain high quality standards in flight services.

Passenger's Bill of Rights is a pratical vademecum prepared by ENAC to inform the public about the measures in force at national, community and international level, explaining the claim and compensation procedures available to a passenger in case of a flight disruption (Regulation EC 261/2004 on denied boarding, cancellation or long delay of flights).

Moreover it summarizes the rights of people with disabilities and people with reduced mobility when travelling by air (Regulation EC 1107/2006).