Each airline reserves the right to accept or not the transportation of pet. At the time of booking you must inform the airline of any animals that will be travelling with you. It is also necessary to check the current regulations about the entry of pet animals in force in the State of destination (in particular about vaccinations and required documentation).
Specific obligations exist for the transportation of pets within the European Union: these animals must travel with a pet passport, which shows details of vaccinations (particularly rabies shots) and a microchip number. It is advisable to consult the website www.viaggiaresicuri.it , which contains details of the current regulations in every country.
In this case, you must present the relative medical documentation pertaining to the disability. The animal travels free of charge.
There is no fixed rule: regulations are subject to frequent variations that depend on the airline companies. Passengers are therefore advised to contact their airline company or travel agent.
If an item of baggage exceeds the prescribed weight or size limitations, a surcharge must be paid, which varies according to the airline company and the final destination.
Generally, you may carry a single piece of hand luggage weighing no more than 5 kilos and with total dimensions (length, height, depth) that do not exceed 115 cm. In any case, it is advisable to contact your travel agent or airline as regulations differ from one company to another.
Any sharp object that could be improperly used as a weapon should be packed in your hold baggage, otherwise it may be confiscated by the police.
Your hand luggage should not contain objects that are considered a risk to flight safety, such as: toy weapons; catapults; cutlery; knives; razor blades; work tools; darts; scissors; syringes; sewing needles; clubs for sporting use and sharp objects. If you wish to travel with these objects you must pack them in your hold baggage.
It is forbidden to carry liquids and similar products, except in containers not exceeding 100 ml closed in a clear plastic, disposable, re-sealable bag with a capacity of no more than a total of one litre, which must be screened at the security points separately from the other luggage. The container shall display the capacity; higher quantities of liquids must be placed in the hold baggage.
Medicinal and diet products (like baby food) and items bought in the Duty Free shops (in the boarding areas) are not subject to this regulation, provided that they are contained in sealed bags with the Duty Free brand. It is a good rule to keep the receipt in case further controls are necessary.
For further details, please read the information by ENAC, Ente Nazionale Aviazione Civile, on carrying liquid substances in hand luggage. For further information consult the site www.enac-italia.it.
Compressed gases (flammable, non-flammable, cooled and poisonous varieties, such as butane, oxygen, propane and oxygen for aqualungs); corrosive products; explosives (e.g. fireworks, flares, munitions, pistol bullets); mercury thermometers; substances that produce flammable gases on contact with water; infectious substances (e.g. bacteria and live viruses); poisonous substances (insecticides, herbicides, arsenic and cyanide); radioactive materials; oxidising substances; magnetising substances; alarm devices.
Yes, but it must be equipped with working batteries as airport security staff may ask you to switch it on for the purpose of a security check.
Regulations vary according to the airline company. When you purchase your ticket, it is advisable to ask for information about how to pack the item in question and any additional costs that may be involved.
At the time of departure, after check-in, the service staff will show you where to leave your bulky baggage items.
On arrival, the item will not be sent to the luggage carousel, but to a special area for the retrieval of bulky pieces of baggage.
You should first go to the check-in desk, where you will be given your boarding card and a form to fill in. You must then go to the Police office, where your firearms and the relative documentation will be checked. When you have received authorisation from the Police, return to the check-in desk for the boarding procedures. Firearms and ammunition should be packed in suitable, separate containers.
Go to the Lost & Found office (found in the baggage reclaim area) before leaving the customs area. Report the loss of your luggage by completing the form that will be given to you by the staff of the Lost & Found office (commonly known as a PIR, or Property Irregular Report).
For more information, consult the dedicated page.
Before leaving the baggage reclaim area, go to the Lost & Found office (found in the baggage reclaim area) and report the damage. You will be provided with instructions on how to claim compensation from the airline company.
Always remember to attach a label with your full name and address to your hand luggage and hold baggage.
Please make sure that you do not leave your baggage unattended in the airport.
If you lose something in the airport you can contact: the Lost&Found office, located in the baggage reclaim area at the Arrivals level. Alternatively, you can send an email to email@example.com
The office is open for information, the filing of lost property reports and the reclaiming of items, evey day from 8.30AM to 8.30PM.
For more information, please consult the dedicated page.
The service does not cover lost luggage, which is handled by the Lost & Found offices in the airport.
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All minors must have an individual passport.
IMPORTANT: The registration of the child on the parent's passport was valid only until 26 June 2012. You can only travel in Europe and abroad with a travel document individually. For information: www.poliziadistato.it
Children under the age of 2 are not assigned a seat of their own and must sit on an adult’s lap. They benefit from a lower fare and a special baggage allowance for the free transportation of necessities (pushchair, bottle, nappies, etc.), up to a maximum of 5 kg . Children aged between 2 and 12 are given their own seat on the aircraft, but are entitled to a reduced fare and the same baggage allowance as an adult.
The check-in procedure involves checking the validity of the travel document (ticket or equivalent document), registering the passenger and any hold baggage on the flight and issuing the boarding card. The latter shows the expected boarding time and the gate number. When boarding, a staff member will take the boarding card, leaving the passenger with the stub that shows, when applicable, the seat number on board the aircraft. When checking-in and boarding, the passenger must present a valid identity card or passport that is good for travel to the final destination country.
In the airport, it is possible to check-in at both the check-in desks and at the automatic self check-in terminals.
For domestic flights it is necessary to check-in at least one hour and a half prior to the scheduled departure time. For all other flights you should arrive at least two hours before departure.
The terminal is open from 4AM until the arrival/departure of the last flight of the day. The opening time may change depending on operational requirements. The Information office of the Departure lounge is open from 5AM to 11PM. Ph. +39 011.5676361-2.
A flight is overbooked when the total number of passengers exceeds the number of available seats. If a passenger, who has arrived at the airport in due time and holds a valid ticket, is not able to fly due to overbooking by the airline company, he/she will be entitled to compensation, as established by the IATA (DBC - Denied Boarding Compensation).
The waiting list is a list of passengers who have not made a booking, and who are waiting for a seat to become available on a flight.
In airport speak, the “finger” is the loading bridge.
Passengers are requested to arrive at the airport in sufficient time to complete security procedures, such as screening and baggage checks, prior to departure. It is forbidden to take certain items on board in your hand luggage; the following are listed by way of example and by no means constitute an exhaustive list: knives, razor blades, scissors, cutlery, work tools, etc.
Similarly, your hand luggage or checked baggage must not contain any of the following dangerous items: arms and ammunition, explosives, fireworks, compressed gasses, inflammable substances, etc. (this list is also given by way of example and is not exhaustive).
New security regulations introduced by the European Union limit the quantity of liquids that can be carried in hand baggage through airport security checkpoints . When you have passed through the checkpoints, liquids can be purchased, taken on board the aircraft and consumed without restrictions, following the instructions of the airport staff.
These measures concern all airports in the European Union and in Norway , Iceland and Switzerland. For more information consult the website https://www.enac.gov.it/Servizio/Info_in_English/index.html
It is extremely important to collaborate fully with security staff during security checks, in order to avoid inconvenience for yourself and others. Place all metallic items in the special tray and be prepared to remove your shoes if the metal detector indicates the presence of metallic parts. It may be necessary to repeat the x-ray checks several times.
In the event of a baggage or body search, it is important to collaborate patiently for the safety of everyone.
At the Maritime and Air Health Office (USMA), medical staff and paramedics are on hand to provide the public with information concerning epidemics in destination countries, based on information received from the World Health Organisation and the directives issued by central government offices.
In the same office, which is located in the northern zone of the passenger air terminal, vaccinations are provided, on appointment, against the most common infectious diseases (Yellow Fever, Hepatitis A, Hepatitis B, Typhoid Fever, etc.). Advice is also provided on the preventive treatments that are available before travelling to countries where there is risk of malaria.
An Identity Card will suffice, and is also required for domestic flights. Check that it has not expired and is valid for foreign travel.
You must present a valid passport. For some countries a visa is also required.
It is important to check that your destination country does not require an entry visa.
For information call the ACI Automobile Club of Italy on +39.06.491115 (between 8:00 and 20:00) or consult the website www.viaggiaresicuri.mae.aci.it.
The following countries fully implement the Schengen agreement: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Latvia, Liechstestein, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Slovakia, Slovenia, Spain, Sweden Switzerland, and Hungary, plus Iceland and Norway (which do not belong to the EU). Ireland and the United Kingdom did not sign the agreement.
Cyprus, which joined the EU in 2004, and Bulgaria and Romania, who joined in 2007, do not yet fully implement the Schengen agreement. You will therefore need a passport or identity card that is valid for travel to these countries.
A driving licence is not valid for foreign travel.
No, Identity Cards are also valid.
When planning your trip, it is wise to check your passport expiry date. As a precautionary measure, you are advised to make a note of the number, date and place of issue of the document: this information could be useful in the event of loss or theft.