TORINO AIRPORT SAGAT

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Lost property at Torino Airport
 

Have you left something at the airport or on the plane? You can contact the Torino Airport Lost Property Office, on the Arrivals level of the terminal. Once 24 hours have passed since you lost the item, send an email to oggettismarriti@sagat.trn.it. Describe the item and include a phone number: if the item is found, we will contact you.

The office is open every day, from 9:00 to 12:00 and from 14:00 to 21:00. Found items are kept for 12 months from the date they are found.

Useful information

Location Arrivals level, "Lost Baggage – Lost Property" office. The entrance is opposite the CRAI supermarket.
Managed by SAGAT Handling
Opening hours Every day, from 9:00 to 12:00 and from 14:00 to 21:00
Phone +39 011 5676478
Email oggettismarriti@sagat.trn.it
Storage period 12 months from the date the item is found

How to get a lost item back

This service only covers items lost or left behind at the airport or on board the aircraft within the 12 months before your request.
 

  1. Wait 24 hours after losing the item.
  2. Send an email to oggettismarriti@sagat.trn.it including:
    • the type of item, its colour and any distinctive features;
    • the date and place where you think you lost it (area of the airport or flight number);
    • a phone number where we can reach you.
  3. Wait for a reply: if the office finds an item that matches your description, they will contact you and check that it belongs to you.
  4. Collect your item in person, through someone you authorise, or arrange for it to be shipped.

The more detailed your description, the easier it is to identify your item.

Collection, authorised person and shipping

  • In person: go to the Lost Property Office on the Arrivals level during opening hours and bring a valid ID.
  • Through an authorised person: someone else can collect the item for you. They must be named in your request and must show their own ID together with a copy of yours.
  • By shipping: you can arrange shipping directly with the office.

Good to know

  • Storage period: found items are kept for 12 months from the date they are found. After that, they can no longer be claimed and are sold at public auction, as required by law.
  • When to make a request: searches only cover items lost within the 12 months before your request.
  • Item not found: if the search is unsuccessful, the office will let you know within one month of your request.
  • ID documents: identity cards, driving licences and passports that are found are handed over to the airport Police Office.
  • Food and perishable items: food, perishable goods, badly damaged items and hazardous items are not kept.
  • Has your baggage not arrived? That is not lost property: please see the Lost baggage page.

Frequently asked questions

Where is the Torino Airport Lost Property Office?

It is on the Arrivals level, in the "Lost Baggage – Lost Property" office, with the entrance opposite the CRAI supermarket.
 

What are the opening hours and contact details of the Lost Property Office?

The office is open every day, from 9:00 to 12:00 and from 14:00 to 21:00. Phone: tel:+390115676478+39 011 5676478. Email: oggettismarriti@sagat.trn.it.
 

I left something on the plane: can I contact you?

Yes. The service covers items lost at the airport and items left on board the aircraft.
 

How can I find out if my item has been found?

Once 24 hours have passed since you lost it, email oggettismarriti@sagat.trn.it. Describe the item and include a phone number where we can reach you.
 

Is there a deadline for making a request?

Searches only cover items lost within the 12 months before your request.
 

Can someone else collect the item for me?

Yes. The authorised person must be named in your request and must show their own ID together with a copy of yours.
 

Can my item be shipped to my home?

Yes, you can arrange shipping directly with the Lost Property Office.
 

How long are found items kept?

For 12 months from the date they are found. After that, they can no longer be claimed.
 

I lost my ID document: who should I contact?

ID documents that are found are handed over to the airport Police Office.
 

My baggage did not arrive: should I contact Lost Property?

No. For missing or damaged baggage, please see the Lost baggage page.