Upon arrival at the airport, you can activate the assistance service at the call points, the check-in counters at the time of acceptance, the information office or the Sala Amica: this service provides dedicated assistance to meet the specific needs of the people with disabilities, reduced mobility or elderly (PRM).
Through the call points, the passenger with disabilities or reduced mobility can ask for an assistant to intervene and accompany him/her in the airport until the boarding.
The call points are located:
near the free parking spaces reserved for PRM in the Multi-Storey car park (50 spaces reserved for holders of the special badge);
near the main Terminal entrance, on both the Arrivals and Departures levels;
in the Sala Amica (Courtesy Lounge);
near the bus charter car park;
near the bus stops;
at the remote check-in counters, near to the railway station.
The following maps show where are located the call points.
Who the service is for
The Airport provides assistance to the following types of PRM, identified by the international IATA codes:
- WCHR (WHEEL CHAIR RAMP)
Passenger who is able to walk short distances and climb stairs. For longer distances a wheelchair and the appropriate assistance is requested.
- WCHS (WHEEL CHAIR STAIR)
Passenger who is able to walk short distances, but cannot climb steps. For longer distances a wheelchair and the appropriate assistance is requested.
- WCHC (WHEEL CHAIR COMPLETELY)
Passenger who needs a wheelchair all the time, including on board.
Deaf, hearing-impaired, or deaf-mute passenger who need assistance during the journey.
Blind or visually impaired passenger who needs assistance during the journey.
Deaf or visually impaired passengers that require an accompanying person.
Disabled Passenger Needs Assistance. Passenger who needs assistance during the journey due to a mental disability.