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TO FLY

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How to request the assistance service


Upon the arrival at the airport, the passenger can activate the assistance service at the “call points”, at the check-in desks or at the information desk.

Call points
Though the call points, the passenger with reduced mobility can ask for an assistant to intervene and accompany him/her in the airport until the boarding.

The call points are located:

  • Near the free parking spaces reserved for PRM in the Multi-Storey car park (50 spaces reserved for holders of the special badge);

  • Near the main Terminal entrance, on both the Arrivals and Departures levels;

  • In the Sala Amica (Courtesy Lounge)

  • Near the bus charter car park.

The following maps show where are located the call points.

 

Who the service is for
The Airport provides assistance to the following types of PRM, identified by the international IATA codes:

 

  • WCHR (WHEEL CHAIR RAMP)

Passenger  who is able to walk short distances and climb stairs. For longer distances a wheelchair and the appropriate assistance is requested.

 

  • WCHS (WHEEL CHAIR STAIR)

Passenger  who is able to walk short distances, but cannot climb steps. For longer distances a wheelchair and the appropriate assistance is requested.

 

  • WCHC (WHEEL CHAIR COMPLETELY)

Passenger who needs a wheelchair all the time, including on board.

 

  • DEAF

Deaf, hearing-impaired, or deaf-mute passenger who need assistance during the journey.

 

  • BLIND

Blind or visually impaired passenger who needs assistance during the journey. 

 

  • DEAF/BLIND

Deaf or visually impaired passengers that require an accompanying person.

 

  • DPNA

Disabled Passenger Needs Assistance. Passenger who needs assistance during the journey due to a mental disability.

Departures Level

All contact points

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Arrivals level

All contact points

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