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FAQ

Frequently Asked Questions


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HOW CAN I AMEND OR CANCEL MY ONLINE RESERVATION?

You can amend or cancel your car parking reservation at no charge 24 hours prior to the initial parking period by clicking on “Manage Your Order” in the parking reservation section.

https://shop.aeroportoditorino.it/pbpwebapp/it/home?serviceType=PARKING.

The payment card used for the transaction will be automatically debited or credited with the applicable amount. Accounting time depends on the payment card issuer.

TELEPASS LANE ACCESS WITH ONLINE RESERVATION

Clients that have a Telepass device installed in the car but do not want to use it to pay the parking, have to properly conceal or to completely remove the device under their own responsibility. In case of parking charges processed by Telepass SpA resulting either from a bad concealing or the customers’ failure in removing the Telepass device, SAGAT cannot be hold responsible in any way for the debited amounts.

 

HOW CAN I OBTAIN A PAYMENT RECEIPT?

A payment receipt can be obtained at any of the automatic payment machines once the payment is being processed.

In case of receipt printing failure, please contact the help desk pushing the dedicated intercom button on the machine before leaving the parking facility. Afterwards it won’t be possible to print out a receipt.

 

HOW CAN I APPLY FOR AN INVOICE? WHEN IS AN INVOICE ISSUED?

The application for an invoice has to be made within the next day after the parking payment as per transaction date printed on the receipt. The parking ticket is not valid as a receipt.

Fill in the application form for the invoice at this page.

In compliance with the law on electronic invoicing for Italian clients, the XML file will be sent to the Electronic Data Interchange and a copy of the PDF invoice to the client's address.

Registered clients have access to the invoice copy in the personal area of the Electronic Data Interchange.

Foreign clients will receive a PDF invoice at the billing address provided during the registration.

The invoice will be issued within 10 days from the order.

In case of wrong or misleading information no invoice will be issued.

 

HOW CAN I APPLY FOR AN ONLINE RESERVATION INVOICE?

The application for an online reservation invoice has to be filled in and selected during the booking process in the field “Apply for Invoice”.

The invoice will be automatically issued according to the billing information provided during the registration.

 

WHICH PAYMENT CARDS ARE ACCEPTED?

For online transactions any credit, debit or rechargeable cards authorized for online transactions are accepted, as well as American Express and Diners.

At the parking it is also possible to use debit cards, contactless and prepaid cards, such as PostePay.

Remember that for any amounts exceeding 25€ it is necessary to digit your PIN code, regardless if you are paying with credit card, debit card or contactless.

SATISPAY payments are accepted at the Parking Office (open 7/7 days from 8.00 am to 12.00 pm) in the exit area of multilevel parking.

 

WHERE DO I FIND THE PARKING ACCESS INSTRUCTIONS WHEN BOOKING ONLINE?

In case of online booking a PDF order confirmation is issued with instructions to access the parking facility and detailed information about early arrival and late departure time.

 

WHEN DOES THE WEEKEND RATE APPLY?

The weekend rate starts on Friday at 10:00 am and expiries on Monday at 12.00 am.

 

WHICH CONDITIONS APPLY TO RMP (PERSONS WITH REDUCED MOBILITY)?

RMP (persons with reduced mobility) can benefit from free parking by simply showing the blue badge along with a personal identity document and the flight ticket (stops exceeding 4 hours) at the Parking Office before picking up the car.

The RMP attendance to pick up the car is mandatory.

Further information about RPM airport services are available at:

https://www.aeroportoditorino.it/it/tofly/informazioni-utili-per-il-volo/persone-a-ridotta-mobilita

You also may consult Parking rules.

 

CANCELLED OR RESCHEDULED FIGHT

You can amend or cancel your car parking reservation at no charge 24 hours prior to the initial parking period by clicking on “Manage Your Order” in the parking reservation section.

Within the initial parking period you can send a written application along with the reservation confirmation to mobility@sagat.trn.it to ask for a voucher to be used within six (6) months.

It is not possible to amend, cancel the reservation or to obtain a voucher when the parking period has begun.

 

WHAT IS THE SCACCIAPENSIERI FEE WAIVER?

Scacciapensieri is a fee waiver to protect the client in case of non-use of the reserved parking or exceeding the parking period deadline due to force majeure reasons.

Specifically, the following risks are covered: 

a) Delayed parking exit up to maximum 24 hours beyond the scheduled parking deadline whenever this is directly related to cancellation, rescheduling or delay of the flight;

b) Total or partial loss of the reserved parking benefit whenever the same is directly related to cancellation, rescheduling or delay of the flight as a consequence of a car failure (including road accidents), illness or injury of the client. 

Scacciapensieri fee waiver entitles the client to obtain a refund voucher for the purchase of a parking services that is equal to:

 

 

  • The charged fee for late parking leave, as per sub A)

  • The paid amount in case of non-use of the parking, as per sub B)

    To obtain the refund voucher please send a copy of the reservation confirmation along with the air ticket to mobility@sagat.trn.it specifying in details the circumstances that have occurred and support them with the report released by authorities in case of road accident, car towing, medical or hospitalisation certificate in the case of passenger’s illness or injury.

    Please note that Scacciapensieri fee waiver does not entitle to receive any refund in cash.

    Scacciapensieri fee waiver does not entitle to any compensation refund in the case of theft and/or damage to the passenger’s car within the airport and parking facility area. 

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DO YOU HAVE SPECIAL RATES FOR TRAVEL AGENCIES, TOUR OPERATORS AND COMPANIES?

For dedicated special rates companies, travel agencies and tour operators may contact mobility@sagat.trn.it

 

WHICH DURATION HAS MY ONLINE RESERVATION?

The minimum parking period cannot be less than 24 hours. The maximum parking period available for online reservation cannot exceed 31 days in sequence; for longer parking periods please contact the Parking Office via email: mobility@sagat.trn.it

The parking period can be booked 180 days in advance as maximum and 8 hours prior to the desired parking period as minimum.  The parking period can be amended at no charge within one (1) day before the desired period begins.

The client can access or exit the parking facility by car only once during the parking period.

When leaving the parking facility before the deadline of the parking period printed on the reservation document, the remaining period does not entitle the client to receive a refund. 

 

ARE LGP OR METHANE GAS VEHICLES RESTRICTED?

No, none of these vehicles are subject to any restrictions.

 

If you haven’t found the answer you need, please write to mobility@sagat.trn.it or call +39 0115676361-2.