TORINO AIRPORT

STANDARD FARE FEATURES

STANDARD FARE is not changeable nor refundable; can be identified with blue colour in the e-commerce site. It is the cheapest fare, good value for money, always available in each and every official Turin Airport parking.
 

FLEX FARE FEATURES

FLEX FARE orange coloured, is hassle free, flexible and changes can be made up to 4 hours prior the entrance for sheltered multistorey park and P-B - Comfort, for the other solutions the time limiti s 12 hours. Always refundable when not used.
 

TIME LIMIT AND HOW TO ASK FOR FLEX FARE REFUND

FLEX FARE purchase are always refundable when not used. Two time limits have to be respected:

1.      On Your Own Way: up to 4 hours prior the entrance for P-B - Comfort and sheltered multistorey parking (1-4 floors) and up to 12 hours prior the entrance for all the other parking solutions. Get in your profile first and then  click on your reservation and modify.

2.     On a Turin Airport web site: same rules described in point one, up to four days from the booked time.
 

HOW TO MODIFY OR CANCEL AN ONLINE PURCHASE

Within 4H prior the start of the staying you can cancel your purchase for free following these steps:
 

• Click on https://ecom.aeroportoditorino.it/;
• Logging in;
• Go to the order list;
• Click on the order to be modified;
• Click MODIFY;
• Enter change and continue.
   

Any debit or credit amount will be authomatically recharged onto the used payment card. The time depends on the card’s issuer.
 

TELEPASS ENTRANCE WITH ONLINE PURCHASE

The customer equipped with the Telepass/Unipolmove device will be responsible when removing or covering the device not to pay by the use of this means of payment. SAGAT cannot in any way be liable for any parking charges made by Telepass S.p.A. as a consequence of the customer's failure to mask and/or remove the relative device.

It is useful to remind you that Telepass gates are present at the entrance/exit of the Multi-storey for the Covered Car Park (Level 1-4) and at the entrance/exit of the Bye&Fly car park.

The service is active for both Telepass and Unipolmove customers.
 

HOW TO GET A PAYMENT RECEIPT FOR AN ON-STREET PARKING

Payment receipt has to be issued when paying at the cash machine used.

In the event of non-issuance, call the staff via intercom button you will find on the cash desk always before leaving the car park. It won’t be possible to issue a receipt afterwards.
 

HOW TO REQUEST AN INVOICE? WHEN IS THE INVOICE ISSUED?

The invoice for the on-street parking has to be asked no later than the day after the day of payment shown on the receipt. The parking ticket is not considered a receipt.

The invoice request can be filled out on this page.

In compliance with the electronic invoicing regulations for Italian customers, the XML file will be sent to the SDI and a PDF copy to the buyer's address.

Registered customers will be able to view a copy of the invoice in their personal area of the SDI as well.

Foreign customers will receive the invoice in PDF format at the address shown while booking.

The invoice will be issued within 10 days from the date of purchase. In the event of incomplete and/or incorrect data, the invoice will not be issued.

For online purchases, the invoice request is to be clicked directly on the e-commerce platform during purchase.
 

HOW TO REQUEST AN INVOICE WHEN BUYING ONLINE?

For the online purchase, the invoice has to be asked by filling in the fields provided during purchase by carefully checking the 'Request Invoice' field.

The invoice will then be issued using the invoicing data entered during the registration.
 

WHICH PAYMENT CARDS ARE ACCEPTED?

For online payments: all credit, debit or rechargeable cards authorised. For online transactions: American Express and Diners.

ATMs, contactless and prepaid cards such as Postepay can be used at the car park as well.

IMPORTANT: it is necessary to enter the PIN for credit and debit card payments, and for contactless cards for the amount over 25€.

Satispay payments are accepted by the e-commerce platform.
 

WHERE ARE THE INSTRUCTIONS FOR ACCESSING THE CAR PARK WITH ONLINE PURCHASE?

Purchase confirmation is e-mailed and contains all access information, as well as information on how to enter and exit outside the purchased period.
 

WHERE IS LOCATED THE INFORMATION OFFICE

The Information Office is located on Departure level, checkin area A. Open 7/7 from 5 a.m. to midnight.

This office will provide information on parking over the phone: (011.5676361/362)
 

WHAT CONDITIONS APPLY FOR PRM (PERSONS WITH REDUCED MOBILITY)?

PRMs (persons with reduced mobility) may benefit from free parking by displaying their parking card and showing it when collecting their car at the parking office, together with the PRM's identity card and the flight ticket for the outward journey (for stops longer than 4 hours).

The presence of the PRM is required when collecting the car. More information on PRM services at the airport can be found here:

https://www.aeroportoditorino.it/it/tofly/informazioni-utili-per-il-volo/persone-a-ridotta-mobilita

See also the Parking Regulations.

FLIGHT CANCELLED OR DELAYED?  6 hours prior the start of parking, free of charge cancellation is available by clicking on:

https://ecom.aeroportoditorino.it/

Once parked it will no longer be possible either to change or cancel the purchase.
 

HOW TO ACCESS THE THOUGHT-PROVOKING OPTION

Scacciapensieri is a product that provides protection in the event of non-use of the car park or in the event of delayed exit from the car park for reasons beyond one's control.

In particular, the product covers the following risks:

a) Postponed exit from the car park with respect to the date and time stipulated at the time of purchase up to a maximum of 24 hours from the booked exit time, if the postponed exit is directly related to the cancellation, postponement or delay of your flight;

b) Total or partial non-utilisation of the parking space, if this is directly linked to a cancellation, postponement or delay of one's own flight or linked to a breakdown of the car (also resulting from a traffic accident) or to the customer's illness or injury.

Scacciapensieri entitles you to a refund in the form of a voucher, to be used for the purchase of a parking service equal to:
 

• Fee paid for deferred exit in cases under A)
• Fee paid in the absence of use of the car park in cases sub B)
   

To obtain the voucher, you must send a copy of the purchase confirmation and airline ticket to ecommerce@sagat.trn.it detailing the event that occurred and enclosing a copy attesting to the intervention of the authorities in the event of a road accident or the towing of the vehicle, or a medical certificate or certificate of hospitalisation in the event of illness or accident of the passenger.

It should be noted that the Scacciapensieri product does not provide for monetary reimbursement in any way.

It should be noted that the Scacciapensieri product does not in any way give entitlement to compensation for theft and/or damage to the vehicle occurring within the airport grounds, including the parking area used.
 

ARE THERE CONVENTIONS FOR TRAVEL AGENCIES AND TOUR OPERATORS OR FOR COMPANIES?

Companies, agencies and tour operators can request exclusive conventions by writing to ecommerce@sagat.trn.it
 

WHAT IS THE VALIDITY OF THE PURCHASE?

The minimum staying cannot  be less than 24 hours whereas the maximum not exceeding 31 consecutive days; for longer periods customers should get in touch with the Parking Service directly: ecommerce@sagat.trn.it;

The purchase can be made up to 180 days prior the staying and 4 hours before at earliest; date and time of entry and can be modified free of charge no later than 1 day before the time of entry to the car park shown on the purchase confirmation.

In between the validity of the purchased parking period, the customer may enter and leave the car park at any time, just for once.

Please note: when  leaving the car park earlier than the scheduled purchased time purchase, no one will be entitled to  ask for reimbursement for the unused parking period.
 

ANY RESTRICTIONS FOR LPG OR METHANE VEHICLES?

No restrictions for this type of vehicles.
 

IS IT COMPULSORY TO ENTER THE NUMBER PLATE WHEN PURCHASING ONLINE?

No, when entering the vehicle number plate is not mandatory if purchased online.