Quality Policy
SAGAT S.p.A. assigns Quality a transversal role to all business processes, placing the constant improvement of the customer experience at the center of its strategy.
The SAGAT S.p.A Quality Policy establishes the essential elements of our vision and testifies to our commitment to constantly improve company performance and the level of services offered to passengers.
The priority objectives that SAGAT S.p.A. aims are:
- to provide excellent services in airport management activities, interacting with commercial and institutional interlocutors in a dynamic and reliable manner;
- to exercise our supervisory role with authority, ensuring the quality of the "airport system" as a whole by raising awareness and, where necessary,intervening in relation to airport operators;
- to make the company organization more and more efficient through the training and updating of human resources, spreading awareness on Quality issues, periodically verifying their effectiveness;
- constant monitoring of the indicators of the Quality provided and perceived, also in terms of benchmarks with other airports, not only to keep the level of services under control, but also to seize new opportunities for improvement;
- operate in accordance with ISO 9001 on Quality of Services and in line with ethical and socially responsible principles, consistent with the values and commitments outlined in the Code of Ethics and the company's Diversity, Equity, and Inclusion Policy.