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TO MOVE

1.0°C | 33.8°F

FAQ

Frequently Asked Questions


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HOW CAN I MODIFY OR DELETE AN ONLINE PURCHASE?

Within 24H from the beginning of the stop it is possible to change or cancel the purchase for free by clicking on "Manage Your Order" on the ecommerce page:

http://parking.aeroportoditorino.it/pbpwebapp/it/home?serviceType=PARKING.

Any amount will be automatically credited or debited on the payment card used. The actual accounting time depends on the payment card issuer.

 

ENTRY FROM TELEPASS GATES WITH ONLINE PURCHASE OR ENTRY WITH TICKET WITHOUT TYPING PIN

In case you have made the purchase online but mistakenly accessed the car park through Telepass gates or taking the ticket without typing the PIN, you need to write within a maximum of one hour from your access to parking@sagat.trn.it reporting the problem.

 

HOW CAN I GET A PAYMENT RECEIPT?

The request of the payment receipt should be carried out simultaneously with the payment at the automatic cashiers or, in case of non-issuance, by presenting the ticket at the office at the exit of the multi-storey car park, in any case before leaving the parking lot. Afterwards it will no longer be possible to issue a payment receipt.

 

HOW CAN I REQUEST AN INVOICE? WHEN IS IT ISSUED?

For online purchases the invoice must be requested by filling out the fields provided in the process of buying and by ticking the "Request Invoice" field.

 

In other cases, the invoice must be requested within the day following the payment on the receipt. Parking tickets are not a substitute for a receipt.

The invoice request form - available on the airport website - should be completed in all its parts, attaching a copy of the payment receipt and sending it to parking@sagat.trn.it.

If incomplete, incorrect or lacking the necessary attachments it will not be possible to issue an invoice.

An invoice is issued before the 15th of the month following the month of payment.

 

HOW CAN I ASK FOR A REFUND?

For refund requests write to parking@sagat.trn.it attaching any purchase confirmation, payment receipt, parking ticket or Telepass device number which may be required.

 

WHAT ARE THE ACCEPTED PAYMENT CARDS?

For online payments all credit, debit and rechargeable cards authorized for online transactions, including American Express and Diners.

At the automatic cashiers contactless and prepaid cards as Postepay are also accepted.

We hereby remind that for security reasons payments by credit card and with Contactless for amounts above 25 € require typing the card's PIN code.

 

WHERE ARE THE INSTRUCTIONS TO ENTER THE PARKING WITH AN ONLINE PURCHASE?

The purchase confirmation pdf file contains all access information, in addition to those conditions applicable for entry and exit times outside of the pre-booked period.

 

WHAT CONDITIONS APPLY FOR PRM (PERSONS WITH REDUCED MOBILITY)?

People with reduced mobility will benefit from free parking showing the mark at the parking office at the time of collecting the car, together with the identification of the disabled person and flight ticket (for durations longer than 4 hours). The presence of the disabled person aboard the vehicle at the time of pick-up is mandatory.

For more information about the services dedicated to the PRM, please visit:

http://www.aeroportoditorino.it/it/tofly/informazioni-utili-per-il-volo/persone-a-ridotta-mobilita

 

CANCELLED OR RESCHEDULED FLIGHT?

Within 24H from the beginning of the stop it is possible to change or cancel the purchase for free by clicking on "Manage Your Order" on the ecommerce page:

http://parking.aeroportoditorino.it/pbpwebapp/it/home?serviceType=PARKING.

Within less than 24H but in any case before the beginning of the pre-booked stop, you can ask for a refund or a voucher by writing to parking@sagat.trn.it and attaching the purchase confirmation.

After the start of the pre-booked parking time you no longer can claim right to refund.

 

ARE THERE ANY SPECIAL AGREEMENTS FOR TRAVEL AGENCIES AND TOUR OPERATORS OR FOR COMPANIES?

Directly on our ecommerce page, companies can also request a special type of service you prefer with reserved offers (corporate card, corporate plus, Telepass). For agencies, tour operators or to request exclusive agreements please write to parking@sagat.trn.it

 

If you haven’t found the answer you need, please write to parking@sagat.trn.it or call +39 0115676361-2.