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TO FLY

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Baggage FAQ

All info about baggages

Before departs

I am leaving with a national flight. How many cases can I take? With what weight? 
There is no single rule: the instructions are subject to frequent changes that depend on the airline and IATA (International Air Transport Association) international regulations. It is therefore wise to contact the airline or travel agency. If the baggage has a weight or size over the allowed limit, an extra charge will have to be paid, which varies depending on the airline and destination.

I am flying to an international destination. How many cases can I take? With what weight?
In general it is possible to take 20 kilos of baggage that can be subdivided among different bags and cases. For the United States and Canada you can take two bags that must not weigh more than 32 kilos each. The instructions are subject to frequent changes that depend on the airline and IATA (International Air Transport Association) international regulations. It is therefore wise to contact the airline or travel agency. If the baggage has a weight or size over the allowed limit, an extra charge will have to be paid, which varies from one airline to another.

And hand luggage?
You can take only one piece of hand luggage weighing no more than 5 kilos and the sum of the three dimensions (base, height, breadth) must not exceed 115 cm. In any case, contact your travel agency or the airline, since the instructions may vary between one airline and another.

Can I put scissors or knives in my hand luggage?
All pointed objects that might become improper weapons must be placed in the hold baggage, otherwise they may be seized by the authorities.

Which objects are not allowed in hand luggage?
You may not include in your hand luggage all items considered dangerous for flight safety, such as: toy weapons; catapults; cutlery; knives; razor blades; work tools; darts; scissors; syringes; sewing needles; sticks for sporting use and similar items. To take these items with you they must be put in the hold baggage.

What are the restrictions on carrying liquid substances in hand luggage?
It is forbidden to carry liquids and similar products, except in containers not exceeding 100 ml closed in a clear plastic, disposable, re-sealable bag with a capacity of no more than a total of one litre, which must screened at the security points separately from the other luggage. Higher quantities of liquids must be placed in the hold baggage.
Medicinal and diet products (like baby food) and items bought in the Duty Free shops (in the boarding areas) are not subject to this regulation, provided that they are contained in sealed bags with the Duty Free brand. It is a good rule to keep the receipt in case further controls are necessary.
For further details, please read the information by ENAC, Ente Nazionale Aviazione Civile, on carrying liquid substances in hand luggage. For further information consult the site www.enac-italia.it.

Can I take medicines on board in my hand luggage?
Yes. The only restrictions involve medicines in liquid form and syringes, which are allowed provided that they are accompanied by the corresponding medical prescription, to be presented to the check-in operator who will ask for the authorisation of the captain of the aircraft.

Which objects are not allowed in hold baggage?
Compressed gases (inflammable, non inflammable, cooled, poisonous, such as butane, oxygen, propane and oxygen for breathing apparatus); corrosive products; explosives (e.g. fireworks, rockets, ammunition, pistol bullets); mercury thermometers; substances that release inflammable gases in contact with water; infective substances (e.g. bacteria and live viruses); poisonous substances (insecticides, weed killers, arsenic and cyanide); radioactive materials; oxidising substances; magnetising substances; alarm devices.

Is it possible to take a personal computer on board?
Yes, but it must be fitted with working batteries as security operators might ask you to turn it on for any controls.

I need to travel with very cumbersome baggage. How do I embark it? And how do I collect it?
The instructions vary depending on the airline. When you buy your ticket it is advisable to ask for detailed information about packing and about any additional charges.
At the time of departure, after checking-in, service staff will tell you where to leave voluminous baggage.
Upon arrival the baggage will not be delivered on the suitcase belts but in a special area for the delivery of voluminous baggage.

My hobby is hunting. What instructions do I have to follow to take weapons and ammunition on board?
You must go to the check-in where, together with your boarding pass, you will be given a form to fill in. You should then go to the Police office for controls on the weapons and corresponding documents. With the Police permit, return to the check-in for the boarding procedures.

Are camera films spoilt by the security control x-rays?
It is advisable to place camera rolls and films of various types in your hand luggage, because if they are placed in the hold baggage they might be damaged by the radiations emitted by the new equipment used for security controls.

I did not get my case after landing at the airport. What do I do?
Go to the Lost & Found office (in the baggage reclaim area) before leaving the Customs area. Make your report completing the form you will be given by the Lost & Found operators (called PIR - Property Irregular Report).
If after five days from the report, your baggage has still not been delivered to you, contact the airline directly.

My case has been damaged. What do I do?
Before leaving the baggage reclaim area, go to the Lost & Found office (in the baggage reclaim area) where you can make your report. Follow the instructions given to you by the operators to claim for compensation from the airline.

 




PLEASE TAKE NOTE THAT

Always remember to put a label on your hand and hold baggage with your name, surname and telephone number.

Please make sure that you do not leave your baggage unattended in the airport.

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