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TO FLY

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Frequently Asked Questions (FAQs)

Animals


  • Can I travel with my pet?

    Each airline reserves the right to accept or not the transportation of pet. At the time of booking you must inform the airline of any animals that will be travelling with you. It is also necessary to check the current regulations about the entry of pet animals in force in the State of destination (in particular about vaccinations and required documentation).

  • What are the regulations for the transportation of animals by air?

    Specific obligations exist for the transportation of pets within the European Union: these animals must travel with a pet passport, which shows details of vaccinations (particularly rabies shots) and a microchip number. It is advisable to consult the website www.viaggiaresicuri.it , which contains details of the current regulations in every country.

  • I am travelling with my guide dog or with my emotional support animal, what must I do?

    In this case, you must present the relative medical documentation pertaining to the disability. The animal travels free of charge.

Luggage


  • How many items of baggage can I take? What is the maximum weight allowed?

    There is no fixed rule: regulations are subject to frequent variations that depend on the airline companies. Passengers are therefore advised to contact their airline company or travel agent.
    If an item of baggage exceeds the prescribed weight or size limitations, a surcharge must be paid, which varies according to the airline company and the final destination.

  • And hand luggage?

    Generally, you may carry a single piece of hand luggage weighing no more than 5 kilos and with total dimensions (length, height, depth) that do not exceed 115 cm. In any case, it is advisable to contact your travel agent or airline as regulations differ from one company to another.

  • Can I carry scissors or knives in my hand luggage?

    Any sharp object that could be improperly used as a weapon should be packed in your hold baggage, otherwise it may be confiscated by the police.

  • What objects should not be carried in hand luggage?

    Your hand luggage should not contain objects that are considered a risk to flight safety, such as: toy weapons; catapults; cutlery; knives; razor blades; work tools; darts; scissors; syringes; sewing needles; clubs for sporting use and sharp objects. If you wish to travel with these objects you must pack them in your hold baggage.

  • What are the limitations for the transportation of liquid substances in hand luggage?

    The carriage of liquids and similar substances is prohibited, unless they are contained in 100 ml bottles sealed in disposable, transparent plastic bags of no more than one litre in volume, which must be presented separately from your baggage at the security checkpoints. Larger quantities of liquid must be packed in hold baggage.
    These regulations do not apply to medicines and food products (such as baby foods) and items purchased in the Duty Free shops (in the Departure areas), provided that they are sealed in bags bearing the Duty Free logo.
    It is a good idea to keep hold of your receipt as further checks may be necessary.
    For further details, read the information sheet from ENAC (the Italian Civil Aviation Authority) concerning the carriage of liquid substances in hand baggage. For more information consult the website www.enac-italia.it.

  • Can I take medicines on board in my hand luggage?

    Yes. The only limitations concern medicines in liquid form and syringes, which must be accompanied by a medical prescription and presented to the check-in staff who will request authorisation from the captain of the aircraft.

  • Which objects should not be stowed in the hold baggage?

    Compressed gases (flammable, non-flammable, cooled and poisonous varieties, such as butane, oxygen, propane and oxygen for aqualungs); corrosive products; explosives (e.g. fireworks, flares, munitions, pistol bullets); mercury thermometers; substances that produce flammable gases on contact with water; infectious substances (e.g. bacteria and live viruses); poisonous substances (insecticides, herbicides, arsenic and cyanide); radioactive materials; oxidising substances; magnetising substances; alarm devices.

  • Is it possible to take a laptop computer on board?

    Yes, but it must be equipped with working batteries as airport security staff may ask you to switch it on for the purpose of a security check.

  • I have an extremely bulky item of baggage. How do I get it on to the aircraft? And how do I retrieve it?

    Regulations vary according to the airline company. When you purchase your ticket, it is advisable to ask for information about how to pack the item in question and any additional costs that may be involved.
    At the time of departure, after check-in, the service staff will show you where to leave your bulky baggage items.
    On arrival, the item will not be sent to the luggage carousel, but to a special area for the retrieval of bulky pieces of baggage.

  • My hobby is hunting. What specific regulations apply to the transportation of firearms and ammunition?

    You should first go to the check-in desk, where you will be given your boarding card and a form to fill in. You must then go to the Police office, where your firearms and the relative documentation will be checked. When you have received authorisation from the Police, return to the check-in desk for the boarding procedures. Firearms and ammunition should be packed in suitable, separate containers.

  • My luggage was not returned to me at the destination airport. What should I do?

    Go to the Lost & Found office (found in the baggage reclaim area) before leaving the customs area. Report the loss of your luggage by completing the form that will be given to you by the staff of the Lost & Found office (commonly known as a PIR, or Property Irregular Report).
    For more information, consult the dedicated page.

  • My luggage has been damaged. What should I do?

    Before leaving the baggage reclaim area, go to the Lost & Found office (found in the baggage reclaim area) and report the damage. You will be provided with instructions on how to claim compensation from the airline company.

  • IMPORTANT

    Always remember to attach a label with your full name and address to your hand luggage and hold baggage.
     
    Please make sure that you do not leave your baggage unattended in the airport.

Lost Property


  • Where should I go if I lose any belongings?

    If you lose something in the airport you can contact: the Lost&Found office, located in the baggage reclaim area at the Arrivals level. Alternatively, you can send an email to lostproperty@sagat.trn.it
    The office is open for information, the filing of lost property reports and the reclaiming of items, evey day from 8.30AM to 8.30PM.

    For more information, please consult the dedicated page.

  • IMPORTANT

    The service does not cover lost luggage, which is handled by the Lost & Found offices in the airport.
    For more information click here.

Children


  • I am travelling with my child. What documents are necessary?

    All minors must have an individual passport.
    IMPORTANT: The registration of the child on the parent's passport was valid only until 26 June 2012. You can only travel in Europe and abroad with a travel document individually. For information: www.poliziadistato.it

  • I am travelling with my child. What else should I know?

    Children under the age of 2 are not assigned a seat of their own and must sit on an adult’s lap. They benefit from a lower fare and a special baggage allowance for the free transportation of necessities (pushchair, bottle, nappies, etc.), up to a maximum of 5 kg . Children aged between 2 and 12 are given their own seat on the aircraft, but are entitled to a reduced fare and the same baggage allowance as an adult.

Check-In


  • What is check-in?

    The check-in procedure involves checking the validity of the travel document (ticket or equivalent document), registering the passenger and any hold baggage on the flight and issuing the boarding card. The latter shows the expected boarding time and the gate number. When boarding, a staff member will take the boarding card, leaving the passenger with the stub that shows, when applicable, the seat number on board the aircraft. When checking-in and boarding, the passenger must present a valid identity card or passport that is good for travel to the final destination country.
    In the airport, it is possible to check-in at both the check-in desks and at the automatic self check-in terminals.

  • What time should you check-in?

    For domestic flights it is necessary to check-in at least one hour prior to the scheduled departure time. For all other flights you should arrive at least two hours before departure.

Other


  • Airport: what are the opening times?

    The terminal is open from 5AM until the arrival/departure of the last flight of the day. The opening time may change depending on operational requirements. The Information office of the Departure lounge is open from 5AM to 11PM. Ph. +39 011.5676361-2.

  • What does overbooking mean?

    A flight is overbooked when the total number of passengers exceeds the number of available seats. If a passenger, who has arrived at the airport in due time and holds a valid ticket, is not able to fly due to overbooking by the airline company, he/she will be entitled to compensation, as established by the IATA (DBC - Denied Boarding Compensation).

  • What is the waiting list?

    The waiting list is a list of passengers who have not made a booking, and who are waiting for a seat to become available on a flight.

  • What is the finger?

    In airport speak, the “finger” is the loading bridge.

  • Customs

    Valuable personal belongings (for example, photographic equipment, video - cameras, personal computers, watches), carried by travellers in their personal luggage when leaving for a non E.U. country, have to be accompanied by given documentation (proof of purchase, certificate of guarantee or import declaration)
    proving their regular purchase or importation into Italy, in case a control be carried out when travelling back.
    In default of such documentation, the traveller is recommended to produce, at the premises of the departure
    customs office, an ownership declaration to be shown when coming back.
    For more information consult the website https://www.agenziadoganemonopoli.gov.it/portale/en/web/guest/home-english
  • Security Checks

    Passengers are requested to arrive at the airport in sufficient time to complete security procedures, such as screening and baggage checks, prior to departure. It is forbidden to take certain items on board in your hand luggage; the following are listed by way of example and by no means constitute an exhaustive list: knives, razor blades, scissors, cutlery, work tools, etc.
    Similarly, your hand luggage or checked baggage must not contain any of the following dangerous items: arms and ammunition, explosives, fireworks, compressed gasses, inflammable substances, etc. (this list is also given by way of example and is not exhaustive).
    New security regulations introduced by the European Union limit the quantity of liquids that can be carried in hand baggage through airport security checkpoints . When you have passed through the checkpoints, liquids can be purchased, taken on board the aircraft and consumed without restrictions, following the instructions of the airport staff.
    These measures concern all airports in the European Union and in Norway , Iceland and Switzerland. For more information consult the website https://www.enac.gov.it/Servizio/Info_in_English/index.html

  • Suggestions

    It is extremely important to collaborate fully with security staff during security checks, in order to avoid inconvenience for yourself and others. Place all metallic items in the special tray and be prepared to remove your shoes if the metal detector indicates the presence of metallic parts. It may be necessary to repeat the x-ray checks several times.
    In the event of a baggage or body search, it is important to collaborate patiently for the safety of everyone.

  • Vaccinations

    At the Maritime and Air Health Office (USMA), medical staff and paramedics are on hand to provide the public with information concerning epidemics in destination countries, based on information received from the World Health Organisation and the directives issued by central government offices.
    In the same office, which is located in the northern zone of the passenger air terminal, vaccinations are provided, on appointment, against the most common infectious diseases (Yellow Fever, Hepatitis A, Hepatitis B, Typhoid Fever, etc.). Advice is also provided on the preventive treatments that are available before travelling to countries where there is risk of malaria.

Travel Documents


  • I am flying to a country in the Schengen Area. What documents do I need?

    An Identity Card will suffice, and is also required for domestic flights. Check that it has not expired and is valid for foreign travel.

  • I am flying to a country that is not part of the Schengen Area. Will an Identity Card suffice?

    You must present a valid passport. For some countries a visa is also required.
    It is important to check that your destination country does not require an entry visa.
    For information call the ACI Automobile Club of Italy on +39.06.491115 (between 8:00 and 20:00) or consult the website www.viaggiaresicuri.mae.aci.it.

  • What are the Schengen Countries?

    The following countries fully implement the Schengen agreement: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Latvia, Liechstestein, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Slovakia, Slovenia, Spain, Sweden Switzerland, and Hungary, plus Iceland and Norway (which do not belong to the EU). Ireland and the United Kingdom did not sign the agreement.
    Cyprus, which joined the EU in 2004, and Bulgaria and Romania, who joined in 2007, do not yet fully implement the Schengen agreement. You will therefore need a passport or identity card that is valid for travel to these countries.
    A driving licence is not valid for foreign travel.

  • Is a passport obligatory for travel to the United Kingdom, Ireland?

    No, Identity Cards are also valid.

  • IMPORTANT

    When planning your trip, it is wise to check your passport expiry date. As a precautionary measure, you are advised to make a note of the number, date and place of issue of the document: this information could be useful in the event of loss or theft.