Situated on the first floor of the airport, the departure hall has a Courtesy Lounge (Sala Amica), a lounge equipped with arrival-departure displays and a service phone.
In this room, which is open from 5:00 AM to 12:00 PM, disabled passengers and passengers with reduced mobility can receive assistance from specialist airport personnel, who will then accompany them to the security checkpoints and the boarding gate.
Departing passengers can stay in the room until boarding time. Helpers can also make use of the courtesy lounge.
Assistants will provide passengers with a suitable wheelchair, if necessary, before accompanying them to the aircraft. They will also make sure that the passenger’s own wheelchair is the last thing to be loaded onto the aircraft, so that it will be the first thing to be unloaded upon arrival.
Anyone who wishes to use the room during night time hours (12:00 PM - 5:00 AM) should contact the SAGAT Terminal Supervisor, at least one hour before the service is required, by sending a fax to +39 011.5676421.
On arrival, a member of staff will accompany the passenger from the aircraft to the baggage claim area in the Arrivals terminal.
After collecting baggage, the staff member will then escort the passenger to where his/her family or helper(s) are waiting. If it is necessary to wait for family/helpers, the passenger will be taken to the Courtesy Lounge on the Departure level.
In transit, the passenger will be accompanied from the arriving aircraft to the relevant departure gate for his/her connecting flight.
At the gate, the boarding attendant will provide information concerning the boarding card and any luggage in transit from Torino Airport.
Transport service for disabled
The Council for People in difficulty (CPD) continues, with the support of SAGAT, the transport service Airport-Torino for travelers with disabilities.
The service, for travelers arriving / departing from Torino Airport, MUST be booked 48 hours in advance.
To facilitate users in the use of the service, CPD has activated a contact center open every morning from 9.00 AM to 1.00 PM reached toll free 800 514 999.