The management company of an essential public service like an airport must place the customer-passenger at the heart of its company mission.
For this reason, SAGAT continues its policy of improving the infrastructure and quality of services offered to passengers.
As part of this goal, SAGAT has assigned priority strategic value to Quality, inspiring all company processes, committing itself to rigorous application and continual improvement of its quality management system.
The Quality Policy includes:
providing excellent services in airport management activities, interacting with commercial and institutional interlocutors in a dynamic and reliable manner;
exercising our monitoring role, ensuring the quality of our “airport system” in overall terms, by increasing awareness and, where necessary, intervening in relation to airport operators;
making the company organization increasingly more efficient via training, updating and the qualification of human resources, verifying efficacy relative to services provided and compliance with procedures;
rigorously monitoring indicators for Quality provided and perceived, analysing results so that we can identify any necessary interventions or opportunities for further improvement of company performance;
operating in strict compliance with current regulations regarding Service Quality and in accordance with what is set out in UNI EN ISO 9001 standards.